Refund policy

Return Policy

For Marketplace Returns - Click HERE

For Skates.com Returns Follow the Steps Below:

Skates.com wants you to be 100% satisfied with your purchase.  You have 30 days from your purchase ship date to return your item in the same condition that it was received.  Returned items will receive a full refund, less any original shipping costs. Refunds can take up to 7 business days to be completed.

If you return an item that has been used/worn, you will be refunded the purchase price, less 25% and any original shipping costs.

All returns received 30 days after purchase ship date will receive a store credit.

**There are not returns on Used or New/Open Box Items.  All Used or New/Open Box Items are Final Sale.**

Easy Returns

1. Print a Return Label HERE. 

The fee for this service is $14.99 per label. The amount will be deducted from your refund.  This system is for skates.com online orders only.

2. Or use a Carrier of Your Choice

Return your item(s) by mail with the carrier of your choice to:

Skates.com / Returns Dept.

30211 Woodward Ave
Royal Oak MI 48073

 

3. Packaging Your Return

To ensure a speedy refund, follow these guidelines when packaging your return item(s):

  • All items must be returned in their original condition.  This means that items should be unworn, unwashed, free of any stains, tears, scuffs or smells (ie. smoke or pet hair).

  • Items must be returned in the original packaging with any/all manufacturer tags and accessories.  

  • If you are returning footwear or inline skates, please do not use the original manufacturer's box as the shipping box.  Simply re-package the item the way they were sent to you in the original Skates.com shipping box or similar. If the manufacture box is used as the shipping box, a 25% restocking fee will be deducted from your refund. 

Questions? - Call Us @ 866-489-8737.  We are happy to help!