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Order and Account Info

add user iconHow to create an Account

  1. Click the "My Account" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

edit user iconTo Edit Account Info

Click the My Account link at the top right hand side of our site to edit your account information. You can also edit your Personal Info, your Payment Info, Print an Invoice and even check your Wish List!

shipping iconShipping Time Frames

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link at the top right hand side of our site to track the status of your order.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
*Refer to our Shipping Info section if you have further shipping inquiries.

package iconBackorder Status

"Backorder" Status only means that your item has been shipped from a remote warehouse. This does not mean your item(s) is unavailable. Simply LOG IN to your account to check for your tracking number(s). If there is not a tracking number(s), it means we have not had it relayed to our system yet from the shipping companies.

For live phone help between 9am to 5:30pm Pacific Time Monday - Friday
10am to 6pm Pacific Time Saturday and Sunday
Domestic Sales 1.415.377.3131 Global Sales + 1.415.377.3131