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General Shipping Times and Information

UPS is picked up everyday at 4:00PM PST.
USPS post office is picked up twice a week.
*(no real-time tracking available and USPS post office does not provide time delivery guarantee on packages)

* Shipping to California is charged 8.5% sales tax from San Francisco (point of origin).

* Please note shipping time frames are accurate over 95% of the time. In the cases of residences and businesses in outlying areas (away from major metropolitan areas and airports) your delivery time may increase by a day or two. In cases where incorrect and/or incomplete address is provided indefinite delays may occur.

calculator iconHow shipping rates are calculated (Domestic and International)

The total weight of all the products plus the Country / State Code of the shipping address. That information is bounced off the UPS or USPS shipping server.

truck iconFree Shipping

Skates.com offers free UPS Domestic Ground shipping on orders that accumulate to over $99.99 with products marked with the green truck icon Free Shipping.

Free shipping applies to the lower 48 states only (excludes Hawaii, Alaska, Military and US protectorates such as Puerto Rico, Guam & Marshall Islands). Delivery in 1-7 business days within the contiguous US including Saturdays. Free shipping applies to orders under 40 lbs only. Over 40 lbs incurs dimensional weight charges

NOTE: The free UPS Ground shipping credit applies one-way only. All exchanges, refunds or customer mistakes are subject to regular shipping rates. Free Shipping products are subject to a 10% restocking fee if returned for refund/exchange.

TO GET FREE SHIPPING ON MULTIPLE ITEMS, you must order ONLY free shipping items on the same order. Purchase OTHER items that are NOT free shipping on a separate order to pay a lower base rate of shipping. We can not reverse your shipping charges after the order is placed. In other words, Combining items WITH free shipping and items WITHOUT free shipping will break the free shipping agreement and you will be charged for the total cost of shipping ALL of the items.

error iconShipping Mistakes

The customer pays for shipping in all directions UNLESS we make the mistake of shipping you a different item from what you ordered. If a shipping mistake occurs due to our negligence, we will issue a Return Label to get the incorrect item back to us and then reship the correct item to you. No additional shipping cost falls on you, the customer.

However, we will not be able to refund you the shipping cost of the package if an item is missing or if your order is incomplete. In that case we will ship the missing item(s) to you immediately at no additional charge.

us flag iconShipping to APO addresses (Army Post Offices)

For US Army personnel located in AE, AP and AA, please select United States as the "Ship To" country and NOT the country you are stationed at. This means you will pay domestic US shipping rates instead of international shipping rates. Your items will be shipped to a post box located either in the East Coast or the West Coast of the United States and forwarded to the country you are stationed at by the United States Postal Service.

For APO addresses, shipping via USPS (United States Postal Service) is your ONLY CHOICE for shipping methods. (FedEx and UPS do not ship to APO addresses)

"Do you ship to APO addresses?"

Yes, we ship to APO and FPO addresses all day long.
When ordering please put United States in the country field.
All APO/FPO boxes are on American soil, not in the country where you are stationed.
Therefore you only pay domestic shipping rates via USPS

For live phone help between 9am to 5:30pm Pacific Time Monday - Friday
10am to 6pm Pacific Time Saturday and Sunday
Domestic Sales 1.415.377.3131 Global Sales + 1.415.377.3131