INTERNET SALES All internet sales are given the internet advertised price PLUS shipping unless there is free shipping offered. For orders shipped to California 8.5% sales tax is applicable on top of shipping and product price.
RIGHT TO REFUSE: To protect Skates.com and its customers from fraudulent transactions, we reserve the right to refuse any order. Reasons for refusal may include, but are not limited to: insufficient card holder verification, unavailability of product and shipping destination not served.We will extend full co-operation and reserve the right to provide full details of suspected fraudulent orders to law enforcement authorities for prosecution.
DISCOUNT COUPONS sent via email to you are not retro-active. Therefore, coupons received after an order has been placed will NOT be eligible for the discount.
TECHNICAL ERRORS: The e-commerce shopping cart used by skates.com is owned and managed by a third party e-commerce provider. Therefore technical errors and glitches may sometimes occur without our prior knowledge. They may include but is not limited to shipping rates, currency conversion, sizing information and stock status. Our customer service will contact you as soon as possible via email or telephone if there is a problem or a discrepency with your order. During that time, we reserve the right to cancel the order and refund your money in full via the same payment method that was used to make the purchase.
RETAIL SALES: Items purchased from our retail locations are only eligible for Web Purchase Credit (not refunds) for the price of the item and the sales tax. If the item you select is not held at our warehouse in San Francisco, then a shipping fee from our warehouses (located around the country) will be charged according to the shipping method you select.
FREE SHIPPING The free UPS Ground shipping credit applies one-way only. All exchanges, refunds or customer mistakes are subject to regular shipping rates. Free Shipping products are subject to a 10% restocking fee if returned for refund/exchange.
PRICING POLICY All prices are as marked. We strive to provide the best and lowest prices to you. We do not match prices nor entertain bargain requests
INTERNATIONAL SALES The customer is responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping via internationally. These taxes are notincluded in the total invoice from Skates Dot Com. We only charge for shipping from United States to your respective country. We do not charge prepaid duties or issue refunds on international duties and taxes. We do allow customers to use their shipping account with private carriers to bill all shipping charges from skates.com. (A $10 administrative fee will apply)
MONEY ORDER PAYMENTS Please call 1.800.554.1235 (domestic) 415.447.1800 (international) between 9am - 6pm PST (California) to place your order. Issue Money Order to:
Skates Dot Com 540 De Haro St. San Francisco CA 94107 USA
For live phone help between 9am to 6pm Pacific Time Monday - Friday
Domestic Sales 1.800.554.1235 Global Sales + 1.415.447.1800
