You are here: Home > HELP > International Customers

shipping notes:

FREE SHIPPING IS GROUND SHIPPING WITHIN THE 48 CONTIGUOUS SKATES OF THE UNITED STATES.  ONLY SKATES THAT ARE PRICED ABOVE $100 QUALIFY, SO EVEN 10 PAIRS OF $49 SKATES WOULD NOT QUALIFY.  FREE SHIPPING IS NOT FREE IF YOU RETURN THE SKATES FOR A REFUND SINCE THE CUSTOMER NEEDS TO PAY A CARRIER TO BRING THE SKATES BACK AND A 10% RESTOCKING FEE ON ALL REFUNDED FREE SHIPPING SKATES.

MILITARY PERSONNEL SHOULD PUT IN THEIR APO,FPO ADDRESSES ONLY AS STATES IN THE UNITED STATES. DON'T PUT THE COUNTRY WHERE YOU ARE STATIONED IN THE SHIPPING ADDRESS.  BUT IF YOU HAVE AN INTERNATIONAL PHONE NUMBER YOU CAN INCLUDE COUNTRY CODE FOR THAT COUNTRY.  THANK YOU EVERYONE!

International Sales

The customer is responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are not included in the total invoice from Skates Dot Com. We only charge for shipping from United States to your respective country.

We do not include or duties or issue refunds on international duties and taxes. We do allow customers to use their shipping account with private carriers to bill all shipping charges from skates.com. (A $10 administrative fee will apply.)

If the customer refuses delivery of a International package, they are subject to: 20% restocking fee, Customer pays for all shipping charges, Customer pays customs, duties and fees associated with the shipment (including the $10 refused delivery fee charged from UPS)

 

world iconDo we Ship to your Country?

Click here for list of countries

Please create an account by clicking the "Log-In" at the top of our site. During sign-up we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.

calculator iconHow To Determine International Shipping Costs

Please follow these steps:

  1. Add desired items to your shopping car.
  2. Fill out your customer profile completely in the next page by clicking "Proceed To Checkout".
    (Note for UK Residents: use England, Scotland, Northern Ireland, or Wales as the country and not United Kingdom.)
    Then proceed to checkout where live shipping methods and prices can be chosen.
  3. Choose the shipping method of your choice based upon price and speed of delivery. (At this point you may abandon the shopping cart and cancel your order without penalty.)

OR

  1. Input your credit card or Paypal details and complete your order.

truck iconShipping Options

upsiconShipping via private carriers - UPS

When a package is shipped via UPS (either Expedited or Express) duties are NOT included. You may be charged at the time of delivery by your respective country or "customs".

The advantage of choosing UPS as the carrier electronically clears your package with customs within 2 hours of your package leaving the USA. Live tracking of your package on its journey to you is made available online.

uspsiconShipping via Post Office - USPS (United States Postal Service)

When choosing Post Office (USPS) as your carrier, your package clears customs manually upon arrival in your country. This can delay delivery indefinitely if it gets quarantined by customs (up to more than a month or more). Alternatively, it can also be delivered very quickly. No live electronic tracking is available for USPS at this stage.

The risk of shipping via USPS is that when items are lost in transit the claim may take up to A YEAR before it is approved. The customer is also responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries. These taxes are NOT included in the total invoice from Skates Dot Com when shipping via Post Office (USPS).

calculator icon** Special shipping note for Canadian customers

During checkout, you will see a GST & Customs charge. This amount is a separate charge from shipping collected by freight companies preparing shipments for import entry at the US/Canada border.


* Skates Dot Com DOES NOT profit monetarily nor reap any other benefits from the taxes imposed on the customer by their respective government such as GST, VAT or brokerage fees.

* In the event of unforeseen circumstances and acts of God, resulting in shipping delays, monetary compensation will NOT be offered.



For live phone help between 9am to 5:30pm Pacific Time Monday - Friday
Domestic Sales 1.800.554.1235 Global Sales + 1.415.447.1800