MERCHANDISE OFFERED ON THIS SITE MAY SHIP FROM DIFFERENT LOCATIONS AND OR FROM THE MANUFACTURER DIRECT TO THE CUSTOMER. IN SOME CASES USPS POSTAL SERVICE IS NOT AN OPTION FROM THESE LOCATIONS (AS THEY ARE NOT AS RELIABLE AS OTHER OPTIONS). WE CONTACT OUR CUSTOMERS WHEN THESE CIRCUMSTANCES ARISE. **(FOR ALL FIRST TIME CUSTOMERS AN INITIAL PHONE VERIFICATION MAY BE REQUIRED).
EVERY ITEM ON OUR SITE HAS "AvailabilityShips in 24 to 48 hours" (PLEASE NOTE) **THIS IS NOT THE SHIPPING METHOD TIME FRAME, THIS INDICATES THE ITEM BEING VIEWED TAKES 24-48 BUSINESS HOURS BEFORE IT WILL LEAVE THE WAREHOUSE. PROCESSED ORDERS SHIP MONDAY THROUGH FRIDAY.
THE CUSTOMER CHOOSES THE DESIRED SHIPPING METHOD UPON CHECK OUT. **THE ONLY METHODS OF SHIPPING WHICH ARE GUARANTEED ARE UPS EXPEDITED SHIPPING METHODS **(UPS 3 DAY SELECT, UPS 2ND DAY AIR, UPS NEXT DAY AIR ETC).
**UPON CHECK OUT WE OFFER A ORDER NOTES SECTION. IF YOU NEED MERCHANDISE TO ARRIVE WITH SPECIAL INSTRUCTION OR TIME FRAME(S). THIS IS WHERE YOU CAN MAKE NOTE OF THAT INFORMATION.
**THERE ARE NO PARCEL PICK UPS ON SATURDAY OR SUNDAY **ORDERS
PLACED IN THE LATE AFTERNOON ON A FRIDAY **AND OR OVER THE WEEKEND WILL
BE VERIFIED AND PROCESSED ON MONDAY MORNING.
**WHEN THERE ARE MULTIPLE ITEMS ON AN ORDER, THE CUSTOMER MAY RECEIVE MORE THAN ONE TRACKING # AS ITEMS OFFERED ON THIS SITE DROP SHIP FROM DIFFERENT LOCATIONS... ****IF ANY OF THIS INFORMATION IS UNCLEAR OR YOU REQUIRE ADDITIONAL INFORMATION PLEASE GIVE OUR CUSTOMER SERVICE TEAM A CALL AT 415-752-8375****
FREE SHIPPING IS GROUND SHIPPING WITHIN THE 48 CONTIGUOUS STATES OF THE UNITED STATES. ONLY SPECIFIC SKATES THAT ARE PRICED ABOVE $100 QUALIFY, SO EVEN 10 PAIRS OF $49 SKATES WOULD NOT QUALIFY. FREE SHIPPING IS NOT FREE IF YOU RETURN THE SKATES FOR A REFUND SINCE THE CUSTOMER NEEDS TO PAY A CARRIER TO BRING THE SKATES BACK AND A 10% RESTOCKING FEE ON ALL REFUNDED FREE SHIPPING SKATES.
MILITARY PERSONNEL SHOULD PUT IN THEIR APO,FPO ADDRESSES ONLY AS STATES IN THE UNITED STATES. DON'T PUT THE COUNTRY WHERE YOU ARE STATIONED IN THE SHIPPING ADDRESS. BUT IF YOU HAVE AN INTERNATIONAL PHONE NUMBER YOU CAN INCLUDE COUNTRY CODE FOR THAT COUNTRY. THANK YOU EVERYONE!
The customer is responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are not included in the total invoice from Skates Dot Com. We only charge for shipping from United States to your respective country.
We do not include or duties or issue refunds on international duties and taxes. We do allow customers to use their shipping account with private carriers to bill all shipping charges from skates.com. (A $10 administrative fee will apply.)
If the customer refuses delivery of a International package, they are subject to: 20% restocking fee, Customer pays for all shipping charges, Customer pays customs, duties and fees associated with the shipment (including the $10 refused delivery fee charged from UPS)
Please create an account by clicking the "Log-In" at the top of our site. During sign-up we'll ask for your shipping address details including country. If your country is not in the drop-down menu of available countries, unfortunately we cannot ship to your country at this time.
How To Determine International Shipping Costs
Please follow these steps:
Add desired items to your shopping car.
Fill out your customer profile completely in the next page by clicking "Proceed To Checkout". (Note for UK Residents: use England, Scotland, Northern Ireland, or Wales as the country and not United Kingdom.) Then proceed to checkout where live shipping methods and prices can be chosen.
Choose the shipping method of your choice based upon price and speed of delivery. (At this point you may abandon the shopping cart and cancel your order without penalty.)
Input your credit card or Paypal details and complete your order.
Shipping via private carriers - UPS
When a package is shipped via UPS (either Expedited or Express) duties are NOT included. You may be charged at the time of delivery by your respective country or "customs".
The advantage of choosing UPS as the carrier electronically clears your package with customs within 2 hours of your package leaving the USA. Live tracking of your package on its journey to you is made available online.
Shipping via Post Office - USPS (United States Postal Service)
**USPS DISCLAIMER ON USPS SHIPPING TIME FRAMES AND GUARANTEES OF THOSE TIME FRAMES
most cases, the expected delivery date printed on your receipt or
provided at checkout will reflect a delivery time of 1, 2, or 3 business
days and is based on origin, destination, and drop-off time. The
expected delivery date does not come with a money-back guarantee.
The risk of shipping via USPS is that when items are lost in transit the claim may take up to A YEAR before it is approved. The customer is also responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries. These taxes are NOT included in the total invoice from Skates Dot Com when shipping via Post Office (USPS).
** Special shipping note for Canadian customers
During checkout, you will see a GST & Customs charge. This amount is a separate charge from shipping collected by freight companies preparing shipments for import entry at the US/Canada border.
* Skates Dot Com DOES NOT profit monetarily nor reap any other benefits from the taxes imposed on the customer by their respective government such as GST, VAT or brokerage fees.
* In the event of unforeseen circumstances and acts of God, resulting in shipping delays, monetary compensation will NOT be offered.
For live phone help between 9am to 5:30pm Pacific Time Monday - Friday Domestic Sales 1.800.554.1235 Global Sales + 1.415.752.8375